Shipping policy

At Star E-Bike, shipping charges are calculated based on the product, shipping destination, and carrier rates

- Orders are typically processed within 1–3 business days.

- Shipping costs are calculated at checkout.

- Delivery times vary depending on the manufacturer, warehouse location, and destination.

- Most in-stock products are delivered within 5–10 business days after shipment.

- Some products are shipped directly from our manufacturing partners and may arrive separately.

- Customers will receive tracking information once their order has shipped.

- Shipping rates may vary by delivery zone, oversized products, or remote locations.

- If an item is temporarily out of stock or backordered, we will notify you with an updated estimated shipping date.

- Shipping charges are non-refundable once an order has been shipped, except where required by law.

If you have any questions about shipping costs or delivery times before placing your order, please contact us and we'll be happy to assist.